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Order shipment
Delivery dates will vary depending on the product, size and the city were the product is being delivered. The products will be delivered within the agreed time unless the client requires the product to be handed in after the agreed date.
If you wish to modify your product delivery date, previous notification of at least the same number of days than the delivery time is required.
The transport agency will deliver from Monday to Friday, and will set a delivery time with the client before going. If your village is located far away from a big city centre or urban area or its population is inferior to 5000, the delivery time could vary from 3 to 5 more days.
In case of disagreement with the transport agency, we suggest you contact us so we can help you with the issue management.
In some cases, for reasons beyond CECOTEC’s control, the product delivery could delay 2 working days. In this case, the buyer can cancel the order and get the amount of money payed back. Failure to comply the delivery will not be considered as such if it has been delayed willingly or if it has been impossible to contact the buyer by means of the data given by himself.
In case it is a large volume or weight product, that cannot be transported by one only person from the transport agency, make sure your accompanied by an able-bodied person that is available to help the driver.